![]() If you have any further queries, please feel free to post back. Lets gather this information to isolate the issue further. Instead of scanning QR code, what happens if user enters code/url to register for MFA.Can we also try out any other device for registering the same user for MFA ?.Is the user device able to scan any other QR Code.could you also confirm if the user is trying to scan the QR code in the Microsoft Authenticator Application? (Add work or school account, followed by Scan QR code)?.While registering on the Microsoft Authenticator application on his/her phone, did the user select Work account or personal account?.Have you enabled MFA for the user on the admin portal (Using per-user policy or Conditional access policy).Scan the QR code or manually enter the setup code into it on the Authenticator app. Enter your account password to confirm your request. When you click NEXT, you'll get a QRcode to authenticate your account on your new phone. ![]() If the account has an account PIN, you will be asked to enter it. Click through all the steps to pick the Microsoft Authenticator and your verification method (I pick NOTIFY) until you get to the following pop-up dialog: Image is no longer available. Fox Thank you for reaching out to us, Please help us with the below information which will help in troubleshooting this issue further, Set up 2-Step Verification by Authenticator App Toggle Authenticator App (Very Secure). ![]()
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